Lindau Care Home is a family run business which specialises in elderly care. We pride ourselves on creating a ‘home from home’ atmosphere for the people who choose to use our services. Dignity, choice and respect are values that come as second nature to our staff and we value that everyone is an individual and therefore have different needs and wishes. We are committed to providing a safe, comfortable and happy home.

Lindau Residential Home is situated amongst well maintained houses in a delightful tree lined street in Littlestone on Sea, close to New Romney in Kent. The local village amenities include a GP surgery, Post Office, shops and a local pub. Additionally the beach and golf course just a five minute stroll away.

The Kent Coastal region is rich with places of historical and cultural interest, all within easy reach of Lindau. Attractions include Norman Churches, the Battle of Britain Museum and Dover Castle.

Statement from Lindau Care Home following publication of CQC Report from Inspection on the 21st October 2025

The Registered Manager has challenged 4 inaccuracies and 1 opinion in the report, this has been ongoing since 06th November 2025. Sadly, the report had been published with the following inaccuracies:

Page 2/3 We completed this assessment to follow up on concerns received about the service

Lindau: On the 6/01/2026 CQC were emailed again expressing our ongoing concern as the Manager has no knowledge of any concerns or safeguarding’s raised against the home – no response the email of the 06/01/2026

Page 5/10 Fire drills had not always been simulated using reduced staffing (numbers associated with night shifts) to determine if staffing levels were adequate to meet people’s needs in an emergency
Lindau: All fire drills are carried out with night staff exactly the way CQC had written they should be carried out in the Factual Inaccuracies Report submitted by Lindau on the 19th December 2025

Page7/10 Staffing levels – ‘I don’t think there are enough staff in the mornings to meet people’s needs
Lindau: This is an opinion not factual

Page8/10 At the start of the assessment no staff had completed specific training relating to Learning Disability and Autism.
Lindau: All staff have completed Learning Disability training and have been doing it for years

Page 4/7 There was no dementia friendly signage on doors such as toilets, bathrooms and shower rooms
Lindau: Every communal toilet, bathroom and shower room do have dementia friendly signage, we agree there were no waymarking signs at the time of the inspection

The provider of the home has raised a formal complaint to CQC for the above inaccuracies on the report